Field notes
Useful thinking.
Made public.
Practical notes for people responsible for products, operations and digital services.
Public digital · 6 min read
Readiness before the tender: making a digital requirement buildable
A practical way for institutions to align users, content, workflows, accessibility and ownership before procurement starts.
Commerce · 5 min read
A commerce website is an operating system wearing a storefront
Why catalogue, media, inventory, payments, fulfilment, returns and communication need to be designed as one system.
Delivery · 5 min read
The System Passport: what responsible digital handover should contain
A compact, living record that helps a digital system remain understandable after the launch team leaves the room.